Frequently Asked Questions
Paysera always strives to make complex and lengthy processes simpler and to present information in a clear and user-friendly way. We hope that here you will find answers to the most frequently asked questions.
About payment cards
The Visa payment card can be ordered by any person who has reached the age of 16 and has been registered and identified in the Paysera system.
Up to 5 payment cards can be issued to one person. The holder of an additional card must be at least 14 years old. The additional cardholder has access to the funds available on the main Visa payment card and is subject to the same limits. If a card is ordered for business use, the login name (email address or phone number) of the private person (company’s representative) who will use the card must be specified.
Cards are issued and delivered to EEA countries only
Up to 5 payment cards can be issued to one person. The holder of an additional card must be at least 14 years old. The additional cardholder has access to the funds available on the main Visa payment card and is subject to the same limits. If a card is ordered for business use, the login name (email address or phone number) of the private person (company’s representative) who will use the card must be specified.
Cards are issued and delivered to EEA countries only
How to order the Visa card via the Paysera app?
The card is delivered by registered or unregistered mail, or by courier to the address specified during the order. If the system fails to automatically find your address when ordering the card, check if you have entered the data correctly, then confirm the address. In case you entered the wrong delivery address – you will have to reorder the card. Having ordered a card, you will be able to see an estimated delivery time in your account. Please note that the delivery may take longer than specified in the system due to a possible delay in the work of the delivery services. After you receive the card, you need to activate it within 3 months from its date of manufacture.
How to activate the Visa card via the Paysera app?
If you have lost your card and wish to temporarily block it, log in to your online banking account via a web browser, go to Accounts and Cards > Payment Cards > Temporarily block / Cancel > Temporarily block. Later, you will be able to unblock the card on your own.
In case you decide to block your card permanently, log in to your online banking account, go to Accounts and Cards > Payment Cards > Temporarily block / Cancel > Cancel card. Card cancellation is free of charge and comes into effect immediately.
In case you decide to block your card permanently, log in to your online banking account, go to Accounts and Cards > Payment Cards > Temporarily block / Cancel > Cancel card. Card cancellation is free of charge and comes into effect immediately.
How to block the Visa card via the Paysera app?
Unfortunately, you cannot change your Visa card's PIN. If you have forgotten it, log in to your online banking account via a web browser, go to Accounts and Cards > Payment Cards > Get PIN.
How to get a Visa Card PIN reminder via the Paysera app?
The main currency of the Visa payment card is euro, therefore, all operations are carried out in euro and funds are also debited in euro. If you keep money and make payments in non-euro currency, the funds are automatically converted into the main currency – euro. When withdrawing money in euro at an ATM, you should select Proceed without conversion to avoid extra charges for currency conversion. With a Visa payment card you can settle and withdraw money in non-euro currency as well, however, please note that extra charges for currency conversion will be applied.
All the Visa payment card fees can be found here
All the Visa payment card fees can be found here
Accounts and payments
You can register in the Paysera system by getting the free Paysera mobile app which you can quickly and conveniently download from Google Play or the App Store. Open the app and press Create account, enter your phone number and create a password, read the conditions of the General Payment Service Agreement and other agreements and press Create account one more time. You will receive a confirmation code to the indicated phone number which you will have to enter in the window that opens. Perform the other specified actions.
How to open a personal Paysera account?
In order to open a business account, first of all, you have to open a personal Paysera account as the company’s director and perform the required actions for identification. Instructions on how to perform the identification are provided here.
How to open a business account?
1. Log in to your personal online banking account via a web browser, press your name and User-ID, and in the drop-down menu, press Open a business account;
2. Select the company’s registration country, enter the company’s code, and press Check. An account will be opened for your company. If the company’s registration country is not among the options, select Other country and submit the requested documents. The documents will be checked and the account for the company will be opened within 1–3 business days.
How to open a business account?
1. Log in to your personal online banking account via a web browser, press your name and User-ID, and in the drop-down menu, press Open a business account;
2. Select the company’s registration country, enter the company’s code, and press Check. An account will be opened for your company. If the company’s registration country is not among the options, select Other country and submit the requested documents. The documents will be checked and the account for the company will be opened within 1–3 business days.
How to open a business account via the Paysera app?
Log in to your online banking account via a web browser, select Accounts and Cards > Account Top-Up, and choose in the opened window:
More information about account top-up
- The account you want to top up;
- The country which the top-up is going to be performed from;
- The currency of the top-up.
More information about account top-up
To perform a transfer from your Paysera account to the bank, log in to your Paysera online banking account via a web browser. From the menu on the left, select Transfers > Bank Transfer.
In the opened window, enter the required data to make a transfer. We recommend you to start with your account number when filling in the information because the transfer form is dynamic. After entering the data, press Continue. A transfer order will be formed for you, review it, and press Confirm.
More information about transfers
In the opened window, enter the required data to make a transfer. We recommend you to start with your account number when filling in the information because the transfer form is dynamic. After entering the data, press Continue. A transfer order will be formed for you, review it, and press Confirm.
More information about transfers
A business account can be managed by the head of the company and other employees of the company who were granted such rights by the head in the system. For the head to be able to grant permissions to other employees to perform transactions in a business account of Paysera, the employees must have an identified personal Paysera account.
In order to grant an authorisation, log in to your online banking account via a web browser, from the menu on the left select Settings > Limits, Rights, Permissions > Rights and transfer limits, and press Create new permission. Granted rights and limits will apply after 12 hours.
More about account settings
In order to grant an authorisation, log in to your online banking account via a web browser, from the menu on the left select Settings > Limits, Rights, Permissions > Rights and transfer limits, and press Create new permission. Granted rights and limits will apply after 12 hours.
How to grant rights for a Paysera account?
More about account settings
You can use the mobile application to pay at various POS, from petrol stations to restaurants. Payment is performed by scanning a QR code or checking in and confirming the purchase.
Map with payment places
Map with payment places
More information about Paysera services can be found here.